Protection of rail passengers with single tickets

EPF strongly welcomes the proposal to strengthen passenger protection for multi-operator rail journeys. A key improvement is that full passenger rights reimbursement, re-routing, assistance, and compensation would apply to all journeys sold as a single ticket, provided minimum connection times are respected.

Pearle* Live Performance Europe welcomes the Commissions proposals on rail ticketing and on the protection of passengers with single tickets. The proposals constitute an important step towards making cross-border rail travel more reliable and accessible, including for artists, technical professionals and other workers in the live performance sector who regularly travel across Europe under fixed and time-sensitive…

The RATP group supports the provision of rail services enabling the largest number of users to travel. For the services covered by this Regulation, in line with the position taken by UITP Europe (the International Union of Public Transport), to which it subscribes, the RATP Group draws attention to the need for a shared objective of supporting the lattractivity of regional and long-distance rail networks, while at…

Filed in French · English published by the European Commission

The opening up of the rail market makes connections between different operators more complex and may, in the absence of a suitable framework, weaken passenger protection. Where several undertakings operate on the same route, passengers often remain at risk of losing a connection without having effective rights to reimbursement, re-routing or assistance, as already pointed out in its study on the opening of rail…

Filed in French · English published by the European Commission

ADAC e.V., with over 22.8 million members, is Europe’s largest automobile club, promoting the mobility of its members as a non-economic association and a recognised consumer association. It focuses on assistance, protection and advice in the event of breakdown, accident, illness and at home. In addition, ADAC e.V. is strongly committed to road safety, consumer protection and the environment. ADAC e.V.

Filed in German · English published by the European Commission

ALLRAIL welcomes the targeted revision of the Rail Passenger Rights Regulation. As highlighted in our February 2026 position paper, The Great Rail Ticket Unbundling, this reform is strongly supported by a significant part of the rail sector and by passenger organisations as an essential means of facilitating international and multi-leg rail journeys.

The German Travel Association (DRV) welcomes the European Commissions Passenger Package as an important step towards a more digital, competitive and customer-oriented European passenger transport market. The proposals can improve access to mobility data, strengthen multimodal and cross-border booking options and promote competition in distribution.

As civil society organisations supporting a strong and attractive European rail system to enable citizens and transport to shift from air and road to rail, Europe on Rail welcomes and supports the European Commissions proposal for a Rail Ticketing Regulation.

EU rail passenger rights apply to individual tickets and through-tickets, but not generally when tickets for a journey with connections are bought in a single transaction on a digital platform. While such tickets may sometimes be through-tickets or come with contractual protection, this is not guaranteed.

Filed in Italian · English published by the European Commission

Italo welcomes the European legislators initiative aimed at removing some of the barriers that continue to hinder the development of effective competition in the rail sector. Italo believes that this represents an important initiative and shares the objective of making rail transport increasingly simple, accessible and attractive for European citizens.

Please find attached the contribution of the Fédération Nationale des Associations d’Usagers des Transports (National Federation of Transport Users’ Associations) on the proposal to amend Regulation (EU) 2021/782 as regards the protection of passengers with a single ticket.

Filed in French · English published by the European Commission

ECC France welcomes the European Commission's initiative to revise Regulation (EU) 2021/782 and supports measures that strengthen the protection of rail passengers, in particular in the context of cross-border journeys.

The Danish Public Transport Authorities supports the objective of making cross-border rail journeys easier. Today, these account for only 2 percent of rail journeys. However, the proposals also cover regional public transport, which risks being subjected to major administrative, financial and legal burdens that will end up with passengers in the form of higher ticket prices and probably also result in poorer…

The European Commission (EC) presented on 13 May the EU Single Ticketing Package, a legislative package to simplify travel planning and booking, especially for journeys involving multiple rail operators, improve passenger protection in these cases and ensure a fair relationship between ticket booking platforms and transport operators.

ANWB is the largest association on mobility in the Netherlands with more than 5.4 million members. Having regard to the interests of other passengers on the road and in the air, we have limited our feedback to a numer of key points. Attached you will find our feedback

Rail passengers need clearer rights and the ability to enforce them, especially when they purchase tickets on independent platforms. For third party ticket vendors, customer trust is fundamental. To achieve it, we invest in creating the best possible user experience.

The Danish Public Authorities fully support the attached statement from UITP regarding this initiative. We agree that it should be easier to travel cross border by rail and support initiatives that can support this. However, it is pivotal that the interest of regional and local transport, which represents the vast majority of public transport, is not impaired due to this initiative. Which we can fear.

The transport sector is responsible for more than 30 % of domestic greenhouse gas emissions in France. For more than a decade, the development of multimodal information and ticketing services has been presented as a solution to promote less carbon travel. The train is one of the central links in the emergence of decarbonised service mobility, in particular by replacing air travel across borders.

Filed in French · English published by the European Commission

The European Commission has launched a consultation on the targeted revision of Regulation (EU) 2021/782 on rail passengers’ rights and obligations. This initiative aims to improve the attractiveness of rail travel, ensure passenger rights, and strengthen cooperation between railway undertakings to offer through-tickets and integrated solutions.

Filed in French · English published by the European Commission

The RATP Group shares the objective of making rail travel more attractive. They already benefit from the most binding and innovative rules on passenger rights, compared to other modes of transport. However, in particular, it is essential that urban and suburban rail services are explicitly excluded from the scope of the revision.

Filed in French · English published by the European Commission

The Union des Transports Publics et Ferroviaires (UTPF), which in France represents urban public transport operators (170 bus networks, metros, trams), rail operators (passengers and freight) and infrastructure and train station managers, thanks the European Commission for its opinion on the targeted revision of Regulation (EC) No 2021/782 in the event of missed connections on a route involving different operators…

Filed in French · English published by the European Commission

Cross-border, long-distance, and regional rail travel is essential to Europes sustainable mobility transition and to achieving the EUs climate neutrality target by 2050. Regulation 2021/782 (RPRR) provides a baseline for rail passenger rights and a solid framework for carriers and intermediaries to operate.

In the view of Wiener Stadtwerke, the planned amendment must take account of a clear distinction between regional and long-distance transport on the one hand and urban and suburban transport on the other. Urban and suburban services are characterised by high frequency and limited distances with relatively short driving times.

Filed in German · English published by the European Commission

Pearle* Live Performance Europe is the European federation representing employers in the live performance sector, including theatres, concert venues, festivals, and orchestras across Europe. We welcome the Commissions initiative to revise Regulation (EU) 2021/782. Rail is vital to connecting people across borders, advancing the Unions sustainability goals, and ensuring the mobility of cultural professionals.

AirHelp, as an advocate for all passenger rights, supports the initiative to review and strengthen protections for rail travelers. Travel is a vital connector, and passengers deserve reliable and consistent rights across Europe. Currently, the implementation of EU rail passenger regulations varies among Member States, creating unequal protection for rail passengers.

With reference to the Call for Evidence published by the EU Commission concerning the initiative Targeted revision of Regulation UE 782/2021 on rail passengers rights and obligations the following key points should be taken into consideration: 1. the need for operators and ticketing platforms to mutually provide real-time, fares and availability data via open APIs, using the pre-defined format as the standard; 2.

BT4Europe response to the Targeted revision of Regulation (EU) 201/782 on rail passengers rights and obligations. BT4Europe appreciates the Commissions initiative to update and strengthen Rail passenger rights when travelling cross-border, long-distance within the EU.

The willingness of (potential) passengers to travel by rail is compromised by fears that, in the event of disruption, they may not be able to get to their final destination at the earliest available opportunity without paying additional charges. This seriously undermines passengers trust.

Ticketing CERMI welcomes initiatives aimed at strengthening passenger rights in rail transport, as foreseen in the Commission’s call for evidence document. If passengers who bought a single ticket with multiple journeys by different railway companies (through-ticket) lose a connection due to a delay or cancellation, they should also be entitled to reimbursement, redirection, compensation and assistance (meals and…

Filed in Spanish · English published by the European Commission

Directive 2012/34 defines a through ticket as " a ticket or tickets representing a transport contract for successive railway services operated by one or more railway undertakings ". Through tickets (also known as single tickets) allow passengers - thanks to the application of the provisions of Regulation (EU) 2021/782 on rail passengers' rights and obligations (hereafter "Regulation 2021/782") - to have a number of…

Group III/A, responsible for consumer policy at the Austrian Federal Ministry of Labour, Social Affairs, Health, Care and Consumer Protection, would like to express its gratitude for the opportunity to comment on the targeted revision of Regulation (EU) 2021/782 on rail passengers’ rights and obligations and refer to the attached document.

Filed in German · English published by the European Commission

The Federation of German Consumer Organizations (vzbv) considers the lack of availability of through tickets to be a major problem for travelers. The obligation to offer through tickets is necessary for both international travel and domestic long-distance travel. A detailed statement can be found in the attached PDF.

The railway undertakings organised in the VDV work on a daily basis to ensure that railways in Germany are as attractive and reliable as possible. Mutual distribution between railway undertakings in regional public transport services was decided several years ago and has been implemented since then.

Filed in German · English published by the European Commission

ECTAA generally supports a robust passenger rights framework that ensures passengers can reach their destination and receive appropriate assistance in the event of disruptions. Strengthening these rights will make rail travel more attractive and contribute to increasing its uptake.

SNCB remains firmly committed to protecting passenger rights and ensuring a seamless travel experience. However, we have serious concerns regarding the European Commissions proposal to extend the legal obligation of through-tickets, particularly in relation to two key aspects: 1.

Dear Sir or Madam, I send you attached the feedback information about the targeted revision of Regulation (EU) 2021/782 on rail passengers rights and obligationson on behalf of the Catalan Consumer Ageny. Yours faithfully, Ms Olalla Cegarra Manager of Institutional Consumer Relations Catalan Consumer Agency [email removed]

EU rail passenger rights apply to individual tickets and through-tickets, but generally not when tickets for a connecting journey are purchased as part of a single transaction on a digital platform. Although such tickets may sometimes be bundled or provide for contractual protection, this is not always the case.

Filed in Italian · English published by the European Commission

Transdev welcomes the Commissions initiative to ensure that passengers are granted their rights when journeys involve multiple railway undertakings and tickets are purchased as part of a single transaction via a ticketing platform. Electronic ticket sales and route planning have made rail travel more accessible for many consumers.

UITP and its members work towards ensuring that rail services in Europe are attractive and reliable, and that passengers are informed and assisted adequately when traveling. We would first like to underline that train punctuality and level of service can be improved first and foremost by modernising and improving rail infrastructure, and by attracting new workforce.

We very much welcome the initiative, as the requirements for information obligations in connection with through tickets are currently unclear. Clarification is necessary to ensure that any disadvantages regarding the use of passenger rights are transparent and to reduce the potential for conflict in this respect.

DB has long proved a strong commitment to safeguard passengers rights and ensure a smooth experience from booking to destination. Hence, the current stated aims of the Commission to give obligation for through-tickets raise concerns for DB with respect to two key points: the liability of independent MDMS when they unilaterally aggregate tickets and the extent of legal obligation of through-tickets for all…

TRAVEL_NET, a cooperative European network of ADR bodies within the travel, transport and tourism sectors, identified some unclarities in Regulation (EU) 2021/782 on rail passengers rights and obligations based on its members day-to-day handling of real-life cases. The most important ones are listed in the enclosed document that was draftet by some member schemes within the railway subgroup.

As a travel agency specialising in group travel we continue to see a huge demand for rail travel In Europe. Educational institutions across our seven market countries continue to place into their policies that flying is not an option when planning their study trips due to climate concerns. The schools in their class groups will happily take the train across multiple borders for their study trips.

The Swedish Transport Agency is in favour of strengthening the rights of passengers when travelling with several railway undertakings at the same time. In Sweden, the issue has so far been addressed through the Resplus Cooperation Agreement with a Com-From Guarantee (https://samtrafiken.se/tjanster/resplus/).

Filed in Swedish · English published by the European Commission

The attached document, drawn up by U.Di.Con. APS is a contribution to the targeted revision of Regulation (EU) 2021/782 on rail passengers’ rights and obligations. The association, as an institutional body responsible for consumer protection, stresses that European citizens need a truly integrated railway system that is simple and capable of guaranteeing concrete rights.

Filed in Italian · English published by the European Commission

The main deficit of Regulation (EU) 2021/782 is that the problem of contract segmentation has not been resolved. In practice, railway undertakings do not comply with the obligation to ‘make reasonable efforts to offer through-tickets and to cooperate to that end’ (Article 12 (1)).

Filed in Dutch · English published by the European Commission

The Federal Transport and Transport Division, WKÖ, of course recognises that passenger rights should provide effective protection. However, they must be proportionate and not impose undue burdens on businesses. However, the Commission’s current proposal to impose pass-through sticks raises concerns.

Filed in German · English published by the European Commission

The European Commission’s initiative is very important, as the lack of passenger rights for many rail journeys, due to the lack of through-tickets, is a major reason for the lack of attractiveness of rail transport for cross-border journeys. Railway undertakings currently offer limited passages. In addition, Article 12 of Regulation (EU) 2021/782 on through-tickets leaves too much flexibility.

Filed in German · English published by the European Commission

The Global Business Travel Association (GBTA) welcomes the opportunity to contribute to the European Commissions consultation regarding the revision of the Rail Passenger Rights Regulation, aimed at improving the passenger experience in cross-border, long-distance and regional rail travel. Business travel is a 400 billion industry in Europe alone, playing a critical role for the European economy.

As an expert in rail ticketing, I think it is necessary to analyse the following aspects: — The sale: With a view to market liberalisation, it is correct, in the case of a single transaction, to specify to the passenger that separate contracts are being purchased, even if they often accept them too superficially. The problem in my view is another, the complete absence of after-sales assistance and information.

Filed in Italian · English published by the European Commission

Cross-border subscriptions (e.g. Frnce/Germany or France/Spain) are essential to facilitate train travel. Also, in order to combat global warming, the price of the train must be much cheaper than that of aircraft.

Filed in French · English published by the European Commission

Not only does the European Commission’s action plan to promote long-distance and cross-border passenger transport show that the current legal situation is extremely unsatisfactory, as companies only protect passengers if they are obliged to do so. In order to encourage as many passengers as possible to switch to cross-border rail travel, the risk of missed connecting means must be fully protected.

Filed in German · English published by the European Commission