Consumer Rights Directive

Proposal for a DIRECTIVE OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on consumer rights

Stage: In force
In force: In force since 12 Dec 2011 · CELEX 32011L0083
Transposition deadline: 13 Dec 2013
Procedure: Directive
Last activity: 25 Oct 2011

1 act

Delegated and implementing acts beneath it

By status: 1 published.

Act	Kind	Status	Adoption
Commission Implementing Regulation (EU) 2025/1960	Implementing · Regulation	Published

Titles link to EUR-Lex where the act has been published.

Summary

Generated

Directive 2011/83/EU harmonizes consumer contract rules across the EU, setting pre-contractual information duties, a 14-day withdrawal right for distance and off-premises sales, and delivery and fee rules. It applies to contracts concluded after 13 June 2014, with amendments from 2019 adding online marketplace transparency and penalty criteria. In force; Member States must enforce it.

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Sources: EUR-Lex. Record as of 14 Sept 2026. Something wrong on this page? Report an error.

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